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Frequently Asked Questions

You can place an order without creating an account.

However, creating an account enables you to:

  • Store your details to save time during subsequent visits
  • Manage your addresses and personal preferences
  • Receive collection updates and exclusive promotions from Buysofast

We accept directly the following types of credit card payments: Western Union,VISA, MasterCard, American Express . Please note that the available payment methods may change depending on your region.

After submitting your order, you will be prompted to fill in your billing information and will be able to choose your credit card. 

DHL / EMS/UPS / TNT / FEDEX as requested, 3-6 days,Postal parcel about7-15days.

-Most orders Mail will be received in two week after processing the order, The time for this service internationally is 6-20 business days.

-5 Day Select is Priority UPS and takes 3-5 business days. It comes with a free delivery confirmation. For International shipments this service means UPS,DHL,FEDEX. It offers tracking number and delivery time is 3-6 business days, after processing the order, which takes on average 3 to 5days.

We want you to be happy with your purchase from Buysofast! Please contact our support department for an RMA number before sending anything back to us.

Contact us within 7 days, a return will be set up, but any shipping costs or coupons won't be refunded. A small restocking fee may apply. Don't refuse packages, it's expensive for you. 

Arrangements for a return must be made within 7 days of the date the order is received (this isn't when the order was placed mind you, but when the package arrives in your hands.) 

Returned items that are not defective may be charged a restocking fee of up to 15% ($5 minimum), and shipping will not be refunded. Alternatively, we can provide 90% of the purchase price in store credit for your returned item. ($5 minimum restocking fee still applies.) 

Unless explicitly stated by Buysofast, any coupon codes provided for customer use are discounts for products, not shipping. 

RMA numbers are valid for 30 days from the date of issue. We ask that you send it back within 7 days. All packages received without an RMA number will be charged a 25% restocking fee ($5 minimum). 

Rejecting receipt of a package is considered returning the package without an RMA number and may be charged up to a 25% restocking fee.

Original and return shipping charges for any non-defective returns are the sole responsibility of the customer. If we are at fault, Buysofast will provide a return shipping label and/or (with Buysofast prior consent) reimburse return shipping charges for non-expedited, trackable shipping methods. 

Any shipping and/or customs charges billed to an BuySoFast shipping account and not explicitly authorized by iFixit will be billed to the customer. 

If a defective part was reported and a label was sent out to you but it comes back fully functional or damaged, then the charge for the label will be deducted from the refund.

If a return does not come back in the condition it was sent out in (i.e. a torn cable, cracks, scratches, used adhesive, etc.) a refund may be denied (or additional charges may apply), and the item can be sent back out to you at your expense. If your part doesn't qualify for a refund, we will reach out to you, and if there is no response within 7 days, the part will be properly recycled. This 7 days also applies to items returned to us that include original pre-installed components transferred over to them.

We do not do exchanges. If you mistakenly ordered the wrong part (i.e. a battery for an iPhone 6 but you have an iPhone 6s), we cannot exchange it for you. You may place a new order for the correct part whenever you like and request to return the incorrect part back to us within 30 days of receiving it.

Removing the Buysofast tamperproof sticker does not void the warranty per se, but it may delay return processing and in some cases it may result in return processors not being able to verify the part as an Buysofast part.  However, returns for a refund of parts that have been unpackaged which do not bear the Buysofast tamperproof sticker may be denied or issued store credit in lieu of a refund to the original form of payment.

Rejecting receipt without consent or unauthorized redirection of the package (i.e., package is returned due to failure to make proper arrangements with the shipping carrier during Customs/delivery process) may be subject to a 25% restocking fee ($5 minimum) on top of any return fees. Any fees or shipping charges incurred by the unauthorized return of the package will be re-billed to the customer in the form of a deduction from any applicable refund amount. In cases where a rejected package costs more than the order itself, a refund is not possible.

Buysofast is not liable for reimbursing third party costs as we facilitate customers to be able to do repairs themselves to save on labor.

If in doubt, please contact us and we'll do our best to get you taken care of.

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